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TCB Bolton Finalists In Bolton Business Awards

2022-09-15

We entered The Build Back Bolton Business Awards, hosted by The Bolton News and we’ve been shortlisted down to the last three, making us FINALISTSin the BUSINESS INNOVATION category.

Lockdown was a difficult time for everyone, especially in business and hospitality was a sector hit harder than most, with many businesses failing to come out at the other end.

But TCB Unlimited Dining or THE Chinese Buffet, as it was known back then made some huge changes to the operation, with innovative solutions that ensured the business would not only survive those difficult times but evolve into a modern, forward looking restaurant operation, with futuristic front of house service teams.

Two main innovations took place

Firstly an APP was developed in-house which meant that diners could browse the menu, order food and drinks and even pay for their meal without ever having to leave their seats, something that was an obvious bonus back then and meant that the restaurant could remain open, when many other ‘Buffet Style’ restaurants had to close.

Secondly, food delivery robots, known as Bellabot, from Hutech Robotics were introduced into the front of house teams, meaning that food orders, having been ordered via the app, could be delivered directly from kitchen to table, making it a contactless operation, reducing the need for anyone to touch the plates after preparation, further safeguarding customers against the transmission of the much feared Coronavirus at the time. Since then, as the restaurant and indeed the rest of society have returned to a closer to normal existence, the robots have provided another benefit to the business, plugging the gaps in staffing, arising from the much publicised staffing shortage in hospitality and offering huge benefits in supporting the ‘human’ staff in carrying out all the running, between servery and tables and doing the heavy lifting, which has been a great relief to the staff. It’s fair to say that TCB have made huge strides in implementing innovation, creating a better working environment for staff and a fantastic customer experience for those customers lucky enough to have visited the restaurant and been served by the robots, so much so that the lockdown measures taken to keep the restaurant open during those difficult days have been retained, not just because they make great business sense but because the customers love the new style service and have told us they love it.

So Table Service at TCB Unlimited Dining Experience is here to stay and Bellabot has become a firm favourite with the customers.

Bellabot loaded with food to be delivered to tables
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